Privacy Statement
Last updated: April 3, 2026
1. Introduction
Pinkaroo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you use our real estate portal and related services.
2. Information We Collect
We may collect information that you provide directly, including:
- Name, email address, and contact details when you register or contact us
- Account credentials and profile information
- Preferences such as saved favourites (listings) and search criteria
- Communications with realtors, brokers, or our team
We also collect certain information automatically when you use our services, such as device and browser information, IP address, and usage data (e.g., pages viewed, listings viewed).
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Personalize your experience (e.g., favourites, recently viewed listings)
- Communicate with you about listings, inquiries, and account-related matters
- Comply with legal obligations and protect our rights
4. Sharing and Disclosure
We may share your information with realtors, brokers, or listing agents when you express interest in a property or use features that involve them. We do not sell your personal information to third parties. We may disclose information where required by law or to protect our rights and safety.
5. Security and Retention
We use reasonable technical and organizational measures to protect your personal information. We retain your information for as long as necessary to provide our services and to comply with legal and regulatory requirements.
6. Your Choices
You may update your profile, manage your favourites, and control certain preferences through your account. You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
7. Service Providers and Third Parties
We may use third-party service providers to host infrastructure, process analytics, deliver notifications, and support platform operations. These providers are contractually required to use personal information only for authorized service purposes and to apply reasonable safeguards.
8. MLS, Board, and Regulatory Disclosures
Where required by listing agreements, real estate board rules, or applicable law, personal information and listing-related records may be shared with authorized real estate boards, associations, regulators, and legal authorities for auditing, compliance, dispute resolution, law enforcement, and fraud prevention.
9. Cross-Border Transfers
Some service providers may process or store data outside your province or outside Canada. Where this occurs, information may be subject to the laws of those jurisdictions. We use contractual and technical safeguards intended to provide a comparable level of protection.
10. Marketing and CASL Compliance
If you opt in to marketing communications, we may send updates, promotions, and product announcements. You can unsubscribe from commercial electronic messages at any time using provided unsubscribe mechanisms or by contacting us. Transactional and legal notices may still be sent where necessary.
11. Retention and Deletion
We retain personal information only for as long as required for legitimate business purposes, contractual needs, legal requirements, and dispute handling. When no longer needed, data is deleted, anonymized, or securely archived according to retention obligations.
12. Children and Minors
The Platform is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.
13. Policy Updates
We may update this Privacy Statement periodically to reflect legal, operational, or product changes. When material changes are made, we will update the "Last updated" date and, where appropriate, provide additional notice.
14. Contact Us
If you have questions about this Privacy Statement or our practices, please contact us through the contact information provided on our website or in your account settings.